| Insurance Services |
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• Marketing Services
• Client Services
• Loss Control Management Services
• Claims Management Services |
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Serving Maine, New Hampshire, Vermont, Massachusetts |
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| Marketing
Services |
Marketing Strategy Meeting:
Our client advisory relationship begins with the marketing strategy
meeting. |
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• Examine the existing program
• Determine the account information needed
• Evaluate available risk financing alternatives
• Determine how to best improve upon your existing coverages and
services
• Initial identification of the most appropriate insurance markets
• Establish an action plan |
| This initial meeting helps to set the tone and develop
the parameters that will result in a successful partnership. |
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Market Selection:
As your insurance advocate we will evaluate the following insurer
characteristics and capabilities: |
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• Financial Strength - The financial security and stability
of an insurance carrier is the most critical component to reducing
your long-term cost of risk. Your purchase of the insurance contract
is based upon that insurers long-term viability to be around to
pay your ultimate losses. This analysis is just one of the many
services Kilbride & Harris Insurance performs for you as a
strategy partner.
• Stability
• Experience in underwriting accounts similar to yours.
• Ability to provide claims and loss control services at required
professional levels at all of your locations
• Willingness to agree to unusual client claims and loss control
needs
• Willingness to entertain alternative forms of risk retention
• Willingness to modify policy forms to meet specific needs
• Reputation for flexibility, cooperation and prompt service
• Ability to provide accurate, adequately detailed loss data on a
timely basis |
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| Marketing Process: |
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This is the culmination of the risk analysis process that you
and Kilbride & Harris Insurance have completed. The combined
effort of our process ensures that there are no errors of significant
omissions. The next step is to deliver the specifications to the
markets we have mutually agreed to approach. Specific deadlines
will be set and a strategy for carrier presentations will be determined.
We pride ourselves on being able to negotiate the most favorable
rate available which can have the most dramatic affect on your
long-term cost of risk. As your strategy partner, we aggressively
'beat up" the insurance carriers to guarantee you the best
possible program for the most competitive price. |
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Marketing Summary:
Our marketing effort will follow the three previously mentioned
areas: |
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• Marketing Strategy Meeting
• Selecting the correct insurance carrier
• The Marketing Process |
| We will pursue all avenues and bring our corporate
resources to bear when placing and evaluating your needs and requirements
to help reduce your long-term cost of risk. |
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| Client
Services: "Risk" is dynamic
while insurance protection is often static. |
| A team that will include an account manager and an
account executive will serve you. Together, with the customer as
a "strategic partner", the following protection and services
will be delivered: |
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• Exposure Identification and Evaluation
• The Analysis of your Risk Retention Capacity
• Insurance Program Design
• Verification of ALL requested New and Renewal Policy Terms, Conditions,
Rates and Premiums
• New Acquisition or Merger Exposure identification
• The Review of your Contracts (Indemnification and Insurance Requirements)
• The Monitoring of Insurance Company Services
• The Monitoring of Insurer Security
• Insurance Company Liaison Activities (i.e. Troubleshooting)
• Day-to-day Insurance and Risk Management Advice
• The Preparation of Insurance Certificates
• Annual Servicing Planning
• In Depth Annual account Review |
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| Exposure Identification and Evaluation: |
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Our review will include an analysis of exposures to loss and
current protection. From this analysis, we develop both insurance
and non-insurance options, for handling the exposures to loss and
make the appropriate recommendations.
During the course of the policy
term we monitor the effectiveness of the techniques we have implemented
and recap any significant
activities, problems and achievements for the inunediate preceding
year and discuss projected expenses and plans for the coming
year.
Significant claims activity will be discussed as well as
the aggregate loss data for each line of coverage. Strategy will
be reviewed for all open claims.
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| Renewal Comparison: |
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This is one of the most intangible yet more invaluable services
we offer our customers. Prior to the renewal, we analyze the total
premium figures and compare the renewal rates, exposures and modification
factors to the previous year's figures. This allows the customer
the ability to make an educated comparison of their insurance program. |
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| Loss
Control Management Services |
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Within the risk management process is the coordination of loss
control resources available from the insurance carrier, Kilbride & Harris
Insurance or third-party independent contractors. The effectiveness
of the delivery system and the sources are determined by each customer's
needs.
Kilbride & Harris Insurance will encourage an active
loss control/loss prevention program as a way to reduce the long-term
cost of risk. We will actively participate in moving clients
to insurance carriers whose risk management philosophies are
better suited to the clients needs. The result is a better working
relationship toward the common goal of reducing the cost of insurance
and those hidden costs not covered by insurance.
Our role in the
loss control program of our customers is to coordinate our services
with those provided by the insurer and/or
independent contractor. As part of an Annual Review Report, we
review and evaluate recommendations and implementation of loss
control activities. |
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| Claims
Management Services |
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Claims and incidents are reported directly to Kilbride & Harris
Insurance (possibly concurrent with a report to the company). We
want to know so that we can coordinate the process. We will contact
the appropriate insurance company personnel. Kilbride & Harris
Insurance, together with your will monitor the insurer's handling
of the claim for a timely and appropriate resolution.
We encourage
a mid year analysis of open claims to ensure a follow through of
established strategy. This review would take
place at least once a year prior to the calculation of any experience
modification factors.
As your advocate, our role in the claims
relationship boils down to a few key steps. We strongly recommend
that we review
all claims, reserves and claim dispositions. This enables us
to identify any critical claims while monitoring the outstanding
reserves to assure proper reserving. Also during this critical
claims review period, we can promulgate a tentative experience
modifyication factor to help to better-forecast future insurance
costs. |
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